Frequently Asked Questions

Ledger Live is the official companion application for your Ledger hardware wallet. It is a secure software interface that allows you to manage your crypto portfolio, interact with blockchain services, and securely sign transactions. It's available for desktop (Windows, macOS, Linux) and mobile (iOS, Android).

No, Ledger Live is not a wallet itself; it's a user interface or an application. Your crypto assets are not stored in the Ledger Live app. They are secured by the private keys held offline within your physical Ledger hardware wallet. Ledger Live acts as a secure 'gateway' or dashboard that allows you to view your portfolio and create transactions, which you then must physically approve on your hardware device.

No, the Ledger Live application is designed to work exclusively with a Ledger hardware wallet (like the Nano S Plus, Nano X, or Stax). The entire security model is built around the interaction between the software (Ledger Live) and the hardware (your device). You can install the application, but it will be non-functional without a device to connect to.

The only safe place to download Ledger Live is from the official website, ledger.com, or through the official links provided on our site that lead to the official source. Never download the app from third-party websites, forums, or via direct links sent in emails or social media messages. Always verify you are on the official website before downloading.

Yes, it's one of the safest methods to purchase crypto. When you buy crypto through Ledger Live's integrated partners, the process is designed for maximum security. You generate a receiving address directly from your hardware wallet, ensuring the address is correct and belongs to you. The purchased crypto is then sent directly to that address, which is secured by your offline private keys. This process completely bypasses the risks associated with leaving funds on an exchange's hot wallet.

Updating Ledger Live is simple and important for security. When a new version is available, the app will display a notification banner at the top. You can simply click on this banner to download and install the update. It's crucial to only update via the prompt within the official app or by downloading from the official Ledger website. Never trust emails or links from unofficial sources telling you to update.

The Ledger Live Desktop application is available for 64-bit Windows 10+, macOS 11+ (Big Sur), and Linux Ubuntu 20.04+. The Ledger Live Mobile app is available for iOS 13+ and Android 8.1+. You will need a Ledger hardware wallet to interact with the app.

Your crypto assets remain completely safe. Because your private keys are stored on your physical Ledger device (not in the Ledger Live app), losing the device where the app is installed has no impact on the security of your funds. You can simply install Ledger Live on a new computer or phone, connect your Ledger hardware wallet, and you will regain access to your portfolio.